Job Description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Director of Operations and in collaboration with the department's Physician Director, the Clinical Operations Manager oversees the day-to-day operations of the clinic and provides leadership to the clinical staff. This role supports the implementation of departmental strategies, operational initiatives, and hospital-wide programs while ensuring efficient clinic operations, high-quality patient care, regulatory compliance, and an exceptional patient experience.
Does this position require Patient Care?
Yes
Essential Functions
-Lead, hire, train, schedule, and support clinical and supervisory staff across clinic locations, partnering closely with department leadership.
-Evaluate staff performance and competencies while promoting ongoing professional development.
-Support the implementation of new workflows, policies, and processes to meet operational and regulatory requirements.
-Identify and implement workflow improvements that enhance efficiency, quality, and patient care.
-Assist with developing, monitoring, and managing departmental operating and capital budgets while supporting responsible financial stewardship.
-Allocate and redeploy staff as needed to meet patient care demands and maintain efficient clinic operations.
-Ensure resources are used effectively to provide an excellent patient experience, including appropriate accommodations for patients with diverse needs.
-Respond to patient questions, concerns, and feedback in a timely, professional, and compassionate manner.
-Monitor quality, service, patient satisfaction, and operational performance metrics, identifying opportunities for continuous improvement.
-Participate in departmental and hospital-wide initiatives that support operational excellence and organizational goals.

Onsite

110 Hartwell Ave

40

Regular

Day (United States of America)

Pay Range

$96,886.40 - $140,899.20/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework