If you have experience ininsurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability toresolve billing and insurance questionsdirectly improves the patient experience while building deeper revenue cycleexpertise.

At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.

As aPatient Solutions Representative II, you will work in ahigh-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.

WhatYou’llDo

• Deliver high-qualitycustomer servicethrough inbound and outbound calls

• Resolve questions related tomedical billing, insurance coverage, claims, EOBs, and account balances

• Support patients withpayment plans and financial questions

• Achievefirst call resolutionand meet call center performance metrics

• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues

• MaintainHIPAA compliance andaccuratedocumentation

• Navigate multiple systems while managinghigh call volume

What You Bring

• 1+ year of experience in acustomer service or call center role

• Experience inhealth insurance, payer customer service, or medical billing/claims(highly preferred)

• Ability to explaininsurance benefits, claims, and EOBsclearly

• Experience handlinghigh call volume and fast-paced environments

• Strong attention to detail and ability to multitask across systems

• Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Ideal Backgrounds

• Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)

• Medical claims or billing support roles

• Revenue cycle or patient financial services

• Healthcare contact center / call center environments

Why This Role

• Build deeperexpertiseinrevenue cycle and patient financial services

• Work in a structured, metrics-drivencall center environment with growth opportunity

• Make a direct impact onpatient experience and financial outcomes