oin Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.As a Patient Service Specialist, your responsibilityis to deliver an exceptional experience to patients,familiesand visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic.

A caregiver in this role will work 11:30am to 8:00pm.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using theestablishedHEART model.

• Create a welcome and professional environment, interact withpatientsand ensurestellar patient experiences.

• Perform patient registration, visit preparation,telephone triage,insurance verification, co-pay collection, patient and record tracking, scheduling,arrival and/or departure desk activitiesand screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service ORAssociate’s Degreeand one year of experience OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology