Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support andappreciationand build a rewarding career with one of the most respected healthcare organizations in the world.

The Department of Plastic Surgery includes more than 15 board-certified plastic surgeons, making it one of the largest plastic surgery departments in the country. Our specialists havesignificant experienceandexpertisein all areas of aesthetic and reconstructive plastic surgery, especially in the areas of facial cosmetic surgery, cosmetic and reconstructive breast surgery, pediatric craniofacial surgery, upper extremity surgery, reconstructive microsurgery, and plastic surgery research. For the past several years, the department has focused onminimally invasivetechniques in facial cosmetic surgery. This includes alternatives to face and neck lift surgery, short scar facelifts, andminimally invasivefacelift techniques.

A caregiver in this position works 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

• Validate patient physician information andensuresaccuratecollection.

• Identifypatients in need of financial counseling to ensureappropriate paymentof services.

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.

• Coordinate services and provide special instructions as requested by patients, internalphysiciansand referring physicians.

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.

• Receive orders and processes asindicatedby provider and schedules according to protocol.

• Ensure accuracy of all data includingappropriate CPTcoding and case information (side, equipment, etc.).

• Serve asliaisonwithadmittingofficeregardinghospital reservations, update admission information andcancelsreservations.

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience.

• Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Preferred qualifications for the ideal future caregiver include:

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insuranceprocessingor other related office functions to coordinate patient access

• In-depth knowledge of medical terminology and/or CPT/ICD coding

• Knowledge ofEpic,MicrosoftWordand Excel applications

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.