Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.As a Patient Service Specialist, your responsibilityis to deliver an exceptional experience to patients,familiesand visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic.

A caregiver in this position worksa unique, varying schedule:

• Monday: 9:45am to 6:15pm at Fairview Rec Center
• Tuesday: 8:30am to 5:00pm at Fairview Wellness Center
• Wednesday: 8:00am to 4:30pm at Fairview Wellness Center
• Thursday: 9:45am to 6:15pm at Fairview Rec Center
• Friday: 8:00am to 4:30pm at Fairview Wellness Center

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using theestablishedHEART model.

• Create a welcome and professional environment, interact withpatientsand ensurestellar patient experiences.

• Perform patient registration, visit preparation,telephone triage,insurance verification, co-pay collection, patient and record tracking, scheduling,arrival and/or departure desk activitiesand screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service ORAssociate’s Degreeand one year of experience OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.