With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

CE&S embraces diversity, and teamwork is essential. We enjoy great challenges, cross-organizational collaboration, and seeing our field community and customers succeed. We have a start-up mindset and are deeply passionate about our customers and our architectural standards. Our team philosophy is open and frank conversations, and everyone is empowered to make the best decisions they can. We also have a lot of fun!

Do you have a passion for blazing new approaches that solve the most challenging customer scenarios and translating these solutions into scalable and reusable approaches through our field execution teams? If so, we want to talk with you. Majors is an enterprise segment of the fastest-growing customers; winning market share in Majors is all about scale and speed. You will amplify existing field motions with an eye on Majors and share learnings to innovate where we can be better for our customers and our field teams.

As the Technical Lead in Majors Acceleration you will be responsible for establishing technical leadership in scaling our AI agentic applications adoption among our Majors Enterprise customers. QEI is our growth foundation, spanning across platform experience in reliability and security. AI agentic application is our growth lever, empowering our enterprise customers to grow with our platform innovation across Azure and Copilot.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.