With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-cantered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. 

Step into the future of business transformation with our M365 Copilot and Agents incubation team! Here, you’ll be at the forefront of innovation, working as a Global Solution Architect to shape and validate the next generation of AI-powered business solutions. You’ll collaborate with engineering and business leaders to design, test, and refine cutting-edge use cases, leveraging real-world customer scenarios to drive product-market fit and create tangible learnings for the entire organization. Your ideas will directly influence the evolution of Microsoft 365 Copilot and Agents. 

What sets this role apart is its focus on incubation—where experimentation, rapid learning, and bold thinking are not just encouraged, but essential. You’ll join a select team tasked with validating early-stage solutions, capturing breakthrough use cases, and building the ROI methodology that will define the future of our platform. You’ll operate at the intersection of engineering and business, aligning with a global list of “frontier” customers and codifying best practices that will scale worldwide. If you thrive in ambiguity, love to create clarity from complexity, and want to be part of a team that’s setting the standard for how AI transforms work, we want you to help lead this journey! 

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. 

 
We are looking for a Global Solution Architect (CSA), specializing in Copilot, who is passionate about driving our customers’ AI transformation on the Microsoft platform. This role will be part of the Customer Success AI Business Solutions team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams. 

 This role is flexible in that you can work up to 50% from home.