Must Have Technical/Functional Skills

• Facilitate the implementation and support of SAP Quality Management

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements

• Facilitate workshops to collect business requirements

• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.

• Design, customize, configure and testing of the module.

• Identify gaps, issues, and work around solutions.

• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

• Handle changes or emergency transports as needed for high priority issues

• Document functional designs, test cases and results.

• Proactively identify and propose business process and/or system enhancements

• Provide consulting services on both new implementations and existing support projects

• Act as a liaison between the business functions and the technical team.

• Provide ad-hoc training and user support as required

• Work self-directed and independently; may act as subject matter mentor to more junior members

Roles & Responsibilities

• Experience of Business Analysis, E2E Business Process Flow design, AGILE Development Methodology, Conduct Workshops during different phases of projects, Presentations, Mentoring, User Training, Cross-Functional Facilitation, Global Project template design and implementation

• Experience in Project Management activities: Scope Management, Time Management, Risk Management, Reporting, Stakeholder management.

• Requirement gathering, gap analysis, system configuration, testing (unit and SIT), and managing pre and post go-live activities, ensuring smooth system transitions and optimized business operations

• Meticulously plan cutover and data migration

Generic Managerial Skills, If any

• Ability to listen, understand and facilitate process improvements.

• Excellent communication and relational skills required.

• Must have a focus on customer satisfaction.

• Plan, design and moderate Fit to Standard workshops.

• Plan, distribute and monitor work packages to the team members

• Manage team members

• Coordinate with stakeholders including client IT team, client business team and internal TCS stakeholders

• Must be a strong team player.

Salary Range: $110,000 - $130,000 a Year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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