Engineer Computer Systems support
TATA Consultancy Services Ltd.
Houston, TX
Job posting number: #7308465 (Ref:tsc-362731)
Posted: May 17, 2025
Job Description
Must Have Technical/Functional Skills
LAN/WAN, SCCM, IP Phones, Windows, Desktop Support, Good communication, Organizational, analytical and troubleshooting skills
Roles & Responsibilities
• Installing and configuring client computer systems
• Responding to client, IT support requests
• Contacting clients to find out the nature of the problem
• Meeting with clients to diagnose software, networking, or hardware issues
• Providing technical support on-site or via remote-access systems
• Offering solutions that meet the needs of the client
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• IMAC of new network printers and related service drivers
• Issuing loaner PC and peripheral devices and maintaining stock
• Install and set-up of user desk phone devices and training if needed
• Support level 2/3 teams with touch services for devices not reachable remotely for in scope sites
• Install and de-install Audio Visual equipment and cabling in conference rooms
• Tape handling/offsite storage for in scope sites
• Site surveys in advance of major work
• Advising on software or hardware upgrades
• Providing basic training to users on computer operation and management
Salary Range: $60,000 -$70,000 a Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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