At the M365 Growth and Incubation organization, our mission encompasses both delivery and discovery. You will provide consultative services to customers to safeguard and expand our core business, while simultaneously innovating and experimenting with solutions for future growth. 

The Customer Experience Program Manager is tasked with managing every aspect of the post-sales customer lifecycle, from product onboarding to offering strategic insights and recommendations, and exploring experimental solution for a strategic portfolio of customers in Japan and the Asia Pacific region. This position requires effective communication skills in both Japanese and English, meticulous attention to detail, diligent follow-through, and the ability to manage a high volume of responsibilities efficiently.  

The ideal candidate is passionate about delivering exceptional customer experiences in the employee experience technology sector, excels in navigating ambiguity and change, and embraces continuous learning and a growth mindset in a fast-paced environment. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.