• Conducts an in-person greeting, and welcomes newly admitted and transferred patients to the unit.
• Communicates with and facilitates communication between patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Responds to patient call lights in a manner that expedites appropriate follow through as needed.
• Maintains appropriate level of forms, materials and supplies.
• Keep Nursing Station clean and organized including wiping down counters, phones and keyboards.
• Other duties as assigned.
• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, professional appearance and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High School Diploma or equivalent.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Minimum one (1) year experience in a customer service-related role.
• Microsoft Office experience preferred.

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.